1. Introduction
This Disclaimer ("Disclaimer") governs the use of the Metro Click LLP website (https://metroclick.in) and all services provided by Metro Click LLP ("Metro Click", "Company", "We", "Us", or "Our").
By accessing our Website or using any of our services, you acknowledge that you have read, understood, and agreed to this Disclaimer.
This Disclaimer should be read together with our:
- Terms & Conditions
- Privacy Policy
- Warranty Policy
- Refund & Cancellation Policy
- Cookie Policy
2. General Information Disclaimer
The information available on the Metro Click Website is provided for general informational purposes only.
While Metro Click makes reasonable efforts to keep the information accurate and up to date, we do not warrant or guarantee that all information is:
- Complete
- Accurate
- Current
- Reliable
- Suitable for every situation
- Free from typographical or technical errors
Customers should not rely solely on website content when making service-related decisions.
3. No Professional or Technical Advice
The information available on the Website, including blogs, FAQs, maintenance tips, troubleshooting guides, and other educational material, is intended for general informational purposes only.
Such information should not be considered:
- Professional engineering advice
- Manufacturer recommendations
- Electrical advice
- Technical certification
- Safety certification
Customers should avoid attempting complex appliance repairs without appropriate technical expertise.
4. Service Availability Disclaimer
Metro Click currently provides services only within Delhi NCR.
Service availability depends on various factors, including:
- Technician availability
- Service location
- Weather conditions
- Traffic conditions
- Operational constraints
- Availability of spare parts
Metro Click does not guarantee that every booking request can be accepted or fulfilled.
5. Pricing Disclaimer
Prices displayed on the Website, advertisements, social media, or promotional materials are provided for general guidance only.
The final service charges may vary depending on:
- Appliance model
- Nature of the fault
- Inspection findings
- Spare parts required
- Labour involved
- Accessibility of the appliance
- Customer-approved additional work
A final quotation may be provided after inspection where applicable.
6. Repair Outcome Disclaimer
Although Metro Click employs trained technicians and follows standard repair procedures, we do not guarantee that every appliance can be repaired successfully.
Certain appliances may not be repairable due to:
- Extensive internal damage
- Obsolete or discontinued spare parts
- Manufacturer limitations
- Previous unauthorized repairs
- Economic impracticality of repair
- Safety concerns
Where repair is not feasible, inspection or diagnostic charges may still apply in accordance with the Company's pricing policy.
7. Spare Parts Disclaimer
Metro Click uses genuine, OEM-compatible, refurbished, or other suitable spare parts depending on:
- Availability
- Customer approval
- Appliance requirements
- Market conditions
Where a particular type of spare part is requested by the customer, Metro Click will make reasonable efforts to source it but cannot guarantee availability.
The availability of spare parts may change without prior notice.
8. Manufacturer Relationship Disclaimer
Unless expressly stated, Metro Click LLP is an independent appliance service provider.
Metro Click is not the manufacturer of the appliances serviced and does not claim ownership of any third-party trademarks, brand names, logos, or product names appearing on the Website.
Any references to appliance brands are made solely for identification and compatibility purposes.
9. Third-Party Website Disclaimer
The Metro Click Website may include links to third-party websites for customer convenience.
Metro Click does not control or endorse the content, products, services, security, or privacy practices of any external website.
Accessing third-party websites is entirely at the user's own risk.
10. Website Availability Disclaimer
Metro Click strives to keep its Website operational at all times.
However, we do not guarantee uninterrupted access to the Website.
Temporary interruptions may occur due to:
- Scheduled maintenance
- Technical issues
- Internet failures
- Hosting provider issues
- Cybersecurity incidents
- Power outages
- Force majeure events
Metro Click shall not be liable for any inconvenience resulting from temporary website unavailability.
11. Accuracy of Customer Information
Metro Click relies on the information provided by customers during the booking process.
The Company shall not be responsible for delays, incorrect quotations, or unsuccessful service visits resulting from inaccurate or incomplete information provided by the customer, including:
- Incorrect address
- Wrong contact number
- Incorrect appliance details
- Misdescription of the reported issue
Customers are responsible for ensuring that the information they provide is accurate and up to date.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Metro Click shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:
- Delay in service.
- Temporary website downtime.
- Appliance malfunction not related to the service performed.
- Loss of profits or business opportunities.
- Data loss.
- Food spoilage due to refrigerator failure.
- Loss of use of the appliance.
- Any damage caused by factors beyond Metro Click's reasonable control.
Nothing in this Disclaimer excludes or limits any liability that cannot be excluded under applicable law.
13. Force Majeure
Metro Click shall not be responsible for any failure or delay in providing services caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fires
- Government restrictions
- Public health emergencies
- Labour strikes
- Civil unrest
- War
- Internet outages
- Transportation disruptions
- Supply chain interruptions
During such events, service timelines may be extended without liability.
13. Force Majeure
Metro Click shall not be responsible for any failure or delay in providing services caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fires
- Government restrictions
- Public health emergencies
- Labour strikes
- Civil unrest
- War
- Internet outages
- Transportation disruptions
- Supply chain interruptions
During such events, service timelines may be extended without liability.
14. Intellectual Property Notice
All content available on the Metro Click Website, including but not limited to:
- Company name
- Logo
- Website design
- Graphics
- Images
- Text
- Icons
- Layout
- Software
- Documents
- Videos
is the property of Metro Click LLP or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from Metro Click.
15. Changes to This Disclaimer
Metro Click reserves the right to modify or update this Disclaimer at any time without prior notice.
The updated version shall become effective immediately upon publication on the official Website.
Users are encouraged to review this Disclaimer periodically.
16. Governing Law & Jurisdiction
This Disclaimer shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any dispute arising under or in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
17. Contact Information
Metro Click LLP
Registered Office:
KH No. 73/1, Ground Floor,
Village Mangolpur Kalan,
Delhi – 110085
🌐 Website: https://metroclick.in
📧 Customer Support: support@metroclick.in
📧 Grievance Officer: grievance@metroclick.in
📞 Customer Care: +91 7042535050
Business Hours:
Monday – Sunday
08:00 AM – 08:00 PM
18. Acceptance of This Disclaimer
By accessing the Metro Click Website or using any Metro Click service, you acknowledge that:
- You have read and understood this Disclaimer.
- You agree to the limitations and conditions described herein.
- You understand that service outcomes may vary depending on the appliance's condition and other factors beyond Metro Click's control.
- You agree to use the Website and services at your own risk, subject to applicable law.
19. Effective Date
This Disclaimer shall become effective from the date it is published on the official Metro Click Website and shall remain in force until amended or replaced.